We take pride in our craftsmanship, its very important for us to provide the best possible product to our customers. Another thing that is highly valued by us is customer service, this is why when you contact us you speak to a real person that actually cares about customers as there is no bigger reward for us than a satisfying customer, because of this we make sure to provide discounts for all returning customers and to make special treats for our best customers. Once a month we make a giveaway of a pipe to people that signed up to our newsletter, please see our social media pages for more details. By purchasing with us you get a warranty of hand made products with soul in them! As our motto says Balandis stands for more than a brand, its not only quality assurance that you get with our pipes, once you buy a pipe from us you becomes part of a society of people that appreciate our pipes and you are welcomed under the wing of our customer care and advice.